Citizen Relationship Management

Citizen Relationship Management PDF
Author: Alexander Schellong
Publisher: Peter Lang
ISBN: 9783631578445
Category : Political Science
Languages : un
Pages : 242

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Citizen Relationship Management

by Alexander Schellong, Citizen Relationship Management Books available in PDF, EPUB, Mobi Format. Download Citizen Relationship Management books, This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a model of Citizen Relationship Management (CiRM) is developed and discussed. The case studies explore the perceptions of CRM/CiRM by administrators, elected officials and consultants as well as its implementation and impact on the municipal level and in a multijurisdictional environment in the United States. Although the explorative part of the study focuses broadly on a theoretical conceptualization of CiRM, the immediate empirical referent of research are the 311 initiatives in the City of Baltimore, the City of Chicago, the City of New York and Miami-Dade County. Thus, the results help administrators and researchers to convey the idea and challenges of 311 well. The study shows that CRM is to a certain extent only partly able to make novel contributions to currently active reform movements in government. In addition, the study's findings support the idea that CiRM provides the means to a different kind of public participation.



Problems And Methods In The Study Of Politics

Problems and Methods in the Study of Politics PDF
Author: Sterling Professor of Political Science and Henry R Luce Director of the MacMillan Center for International and Area Studies Ian Shapiro
Publisher: Cambridge University Press
ISBN: 9780521539432
Category : Philosophy
Languages : un
Pages : 419

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Problems And Methods In The Study Of Politics

by Sterling Professor of Political Science and Henry R Luce Director of the MacMillan Center for International and Area Studies Ian Shapiro, Problems And Methods In The Study Of Politics Books available in PDF, EPUB, Mobi Format. Download Problems And Methods In The Study Of Politics books, The study of politics seems endlessly beset by debates about method. At the core of these debates is a single unifying concern: should political scientists view themselves primarily as scientists, developing ever more sophisticated tools and studying only those phenomena to which such tools may fruitfully be applied? Or should they instead try to illuminate the large, complicated, untidy problems thrown up in the world, even if the chance to offer definitive explanations is low? Is there necessarily a tension between these two endeavours? Are some domains of political inquiry more amenable to the building up of reliable, scientific knowledge than others, and if so, how should we deploy our efforts? In this book, some of the world s most prominent students of politics offer original discussions of these pressing questions, eschewing narrow methodological diatribes to explore what political science is and how political scientists should aspire to do their work.



The Study Of Government

The Study of Government PDF
Author: George Helm Yeaman
Publisher:
ISBN:
Category : Political science
Languages : un
Pages : 713

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The Study Of Government

by George Helm Yeaman, The Study Of Government Books available in PDF, EPUB, Mobi Format. Download The Study Of Government books,



The Heresy Of Democracy

The Heresy of Democracy PDF
Author: Eustace Percy Baron Percy of Newcastle
Publisher:
ISBN:
Category : Democracy
Languages : un
Pages : 246

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The Heresy Of Democracy

by Eustace Percy Baron Percy of Newcastle, The Heresy Of Democracy Books available in PDF, EPUB, Mobi Format. Download The Heresy Of Democracy books,



The Future Of Political Science

The Future of Political Science PDF
Author: Harold D. Lasswell
Publisher: Routledge
ISBN: 1351482408
Category : Political Science
Languages : un
Pages : 276

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The Future Of Political Science

by Harold D. Lasswell, The Future Of Political Science Books available in PDF, EPUB, Mobi Format. Download The Future Of Political Science books, Harold D. Lasswell is arguably the quintessential face of political science to the larger public of the past century. However, there is a side to Lasswell less well known, but of special importance in this day and age: the place of the profession of politics as an academic activity. This book, written at the start of the culture wars thirty years ago, outlines the basic core position of political science practitioners. It helps to explain why the field kept its collective cool, when other social science professionals veered to more extreme activist positions.The Future of Political Science grew out of the phenomenally rapid expansion of the study of government in the United States and elsewhere. The study of professionalism among physical scientists, lawyers, engineers, etc. was not matched by such internal examination within the social sciences until much later. Lasswell's overview centered on developments in the United States. There unfettered study of government reached unprecedented heights in the final stage of the twentieth century. The key concept of this volume, one that continues to inform discourse, is the relationship of political science as a mechanism for the study and teaching of the political system to the field as a tool of the Establishment. This concern grew in the wake of a variety of scandals and secret support sponsored by both government and non-government organizations alike.The Future of Political Science covers areas ranging from membership size and disparities, intervention scenarios in world events, the nature of creativity in political research collaboration in projects with the other social sciences, and the location of scientific centers of gravity in the study of politics. Because of Lasswell's works we have a field of the political science of knowledge as well as the sociology of knowledge.Harold D. Lasswell served as Ford Foundation Professor of the Social Sciences at Yale University, Distinguished Professor of Policy Sciences at Joh



Rivers Of Blood

Rivers of Blood PDF
Author: Brenda K. Uekert, Ph.D.
Publisher: Greenwood Publishing Group
ISBN: 9780275951658
Category : History
Languages : un
Pages : 240

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Rivers Of Blood

by Brenda K. Uekert, Ph.D., Rivers Of Blood Books available in PDF, EPUB, Mobi Format. Download Rivers Of Blood books, Rivers of Blood uses massacres to provide a snapshot into the broader problem of state terrorism. It discusses state terror as a multi-dimensional concept, with special emphasis on strategies, targets and motives. The classification schemes outlined in the book are truly unique.